The Workshop Whisperer Blog
Pricing, profit, your team and getting your time back. Everything here comes from 13+ years in the industry, and from the owners who have already fixed the problem you're facing right now.
Can't pay wages in your auto repair shop? Tanya and Godfrey raised their labour rate from $120 to $150 an hour, did less work and made more money.
Using next month's money to pay last month's bills? How Sandy and Zac Green dropped a $100 flat rate, priced by job type and nobody complained.
When a customer asks your labour rate, answer with a question. The exact words to use on the phone and at the counter, and why they work.
Hiring another technician rarely fixes cash flow. How auto repair shop owners check productivity first, and the numbers that say it's time to hire.
How many billable hours should a technician produce? At least 80% of the hours you pay for. How auto repair shop owners measure it and close the gap.
Most customers never notice a labour rate rise. How auto repair shop owners work out the right rate, raise it in steps and hold it with confidence.